Shipping policy
Netherlands:
- Order on business days before 23:00, and receive your Extra Joss the next morning.
- Free shipping on orders over €30, otherwise €3.99.
Order Tracking
- Once your order is on its way, you will receive a confirmation email with a tracking link. This typically becomes active within 12 hours.
- You can update your delivery preferences via the carrier's tracking link.
- Tip: For the most up-to-date information on your delivery, please check the tracking link or contact the courier directly, as they have the most accurate location data. If you're not getting anywhere with the carrier, feel free to contact us – we're happy to help.
Please note: During exceptionally busy periods, shipments may be delayed by a few days. If there is a significant delay with your order, we will notify you via email or phone.
Shipping Origin
We ship all our orders directly from the Netherlands (EU). We work hard to get your Extra Joss to you as quickly as possible, so you can enjoy your energy boost.
Customs, Duties & Taxes (outside the EU)
- Extra Joss is not responsible for any customs duties, fees, or taxes applied.
- All additional costs imposed during or after shipping are the responsibility of the customer.
Damages or Loss
While we pack your orders with care, Extra Joss is not liable for packages lost or damaged in transit. If your package arrives damaged:
- Please contact the shipping carrier immediately to file a claim.
- Be sure to save all packaging materials and the damaged items, as the carrier will need these to process your claim.